Returns Policy
All sales are final once a vial has shipped or been opened. This page says why, and what you can do before an order leaves and if something goes wrong in transit.
1. Returns
Because these are lyophilized research materials whose storage conditions cannot be verified once they leave our facility, all sales are final once a vial has shipped or been opened. We do not accept returns and do not offer refunds on a shipped order.
2. Before an Order Ships
An order placed by 1:00 PM Pacific is packed and handed to the carrier the same day, so the window to change anything is short. If you need to ask about an order that has not shipped yet, email support@glowresearch.shop with your order number as soon as you can and we will tell you whether it can still be stopped. Order acceptance and cancellation are covered in our Terms & Conditions.
3. Damaged, Incorrect or Missing Packages
If your package arrives damaged, holds something other than what you ordered, or does not arrive, email support@glowresearch.shop with your order number and, where it applies, a photo. We review each case individually.
4. Undeliverable Packages
If a package is returned to our fulfilment partner as undeliverable by the carrier, for example because of an incomplete address or a failed delivery attempt, we will contact you using the information provided at checkout to arrange reshipment. See the Shipping Policy for delivery details.
5. Contact
Questions about an order: support@glowresearch.shop.