Shipping Policy
When an order leaves, what it costs, and what happens after it does. For the day-to-day experience of ordering, see the Shipping page; this is the policy behind it.
1. Processing Time
An order placed by 1:00 PM Pacific is packed and handed to the carrier the same day. Placed after, it goes out the next dispatch day. We dispatch Monday through Friday; nothing leaves on a Saturday or a Sunday.
2. Carrier & Delivery Method
All orders ship via FedEx 2-Day Express, arriving 2 days after dispatch. FedEx delivers on Saturdays on the routes that run it, at no extra charge. Nothing is delivered on a Sunday, so a shipment that would otherwise land on one arrives the Monday instead.
3. Shipping Rates
- FedEx 2-Day Express: $12.95, free on orders over $250 before tax.
4. Delivery Coverage
Every shipment is covered up to $300 against loss, damage, or a carrier delay, applied automatically at no additional cost. There is nothing to purchase and nothing to opt into at checkout.
5. Delivery Area
We ship to all 50 states, including Hawaii and Alaska. We do not currently ship outside the United States.
6. Address Accuracy & Undeliverable Packages
You are responsible for entering a complete and accurate shipping address at checkout. Glow Research is not responsible for orders that are delayed, misdelivered, or lost because of an incorrect or incomplete address supplied by the buyer.
If a package is returned to our fulfilment partner as undeliverable by the carrier, for example due to an incomplete address or a failed delivery attempt, we will contact you using the information provided at checkout to arrange reshipment.
7. Delays Outside Our Control
Glow Research is not responsible for delivery delays caused by the carrier, weather, or other events outside our control. A tracking number is provided so you can follow a shipment directly with FedEx once it is en route.
8. Order Tracking
A tracking number is emailed within 24 hours of dispatch. Saturday delivery is available on routes where FedEx offers it, at no extra charge.
9. Returns & Cancellations
Because these are lyophilized research materials whose storage conditions cannot be verified once they leave our facility, all sales are final once a vial has shipped or been opened. We do not accept returns for personal-use dissatisfaction.
This shipping policy is part of, and should be read alongside, our full Terms & Conditions, which govern order acceptance and cancellation before an order ships.
10. Contact
Questions about an order or a shipment: support@glowresearch.shop.